All delivery will be done via Australia Post.
There are two types of delivery we provide
- Registered Delivery -Australia Post (2-10 business days)
- Express Delivery - Australia Air Express (1-3 business days)
We guarantee all the normal orders will be processed in 2 business days, but we are not responsible for service transit time. This information is provided by the carrier and excludes weekends and holidays. Note that transit times may vary, particularly during peak periods.
PS. These two choices of delivery method will show when ordering..
Total Delivery and Service Charges in Australia
Commodity Total Price (AUD) Costs (AUD)
| Total Price | Delivery and Service Charges (AUD) |
| Below AU$ 100.00 | AU$ 10.0 |
| AU$ 100.00 or Over | AU$ 20.0 |
Should postal address be provided with incorrect or inadequate information resulting in non-delivery, customers will be charged the additional postal charges so incurred.
Normally, the Australia Post takes two to ten business days to deliver parcel to our customers, depending on the destination. In case that you do not receive your parcel within the aforesaid time span, the parcel might have lost. Then you should inform us as soon as possible so that we could lodge a complaint of lost parcel to the Australia Post. We will re-send your order after Australia Post has completed the investigation of the lost parcel, which would take about 3 to 4 weeks from the day of complaint.
Business Hour (Office Hour): 9:00 am - 5: 00 pm Monday - Friday
We warrant that the products sold in our website are 100% brand new and free from defects in material and workmanship. Our detailed warrant policy is as follows:
- Unless otherwise specified, we warrant our products for 1 year from the date of original purchase under normal and non-commercial use. Replacement items, if issued, do not restart or in any way extend the warranty period.
- All items if returned for whatever reasons must be accompanied by a Return Merchandise Authorization (RMA) Number, which is to be issued upon request through info@ebattery.com.au Items returned without RMA# will delay the process or be ignored.
- In returning items to us, C.O.D. on shipments will not be accepted.
- If you are not satisfied with our product(s), please contact us through info@ebattery.com.au to obtain a RMA Number within fifteen (15) days of purchase. And products must be returned 100% complete, including all components, original boxes and packing materials, manuals, and other accessories provided by the manufacturer. We reserve the right to charge a twenty-five percent (25%) restocking fee for NON-DEFECTIVE returns.
- Returns due to our error:
- If products are returned to us within 30 days from the purchase day, we will bear all the shipping charges for exchange; and if justified, refund will be made in full. However, products so returned must be 100% complete. If items are returned by express delivery or courier, refund will only cover up to au$10.00.
- After thirty (30) days and up to ninety (90) days of purchase, we will refund(excluding shipping and handling charges) or replace any defective product(s). Customers are responsible for paying the return shipping charges and we bear the re-sending charges.
- After ninety (90) days and up to one (1) year of purchase, refund request will not be accepted unless a replacement is not available. Customers are responsible for paying all the shipping charges (including the return and resending ones).
- Replacement products or refund will be arranged for all fault products returned, subject to technical test results that justify Customers’ complaint.
- Please ensure that returned items are the one that you purchased from us. We are not responsible for any items sent to us that are not our product.
- Warranty and Return Policy for Clearance Promotional Items
(1) Three months free of charge warranty is provided for promotional items from the date of original purchase under normal and non-commercial use. Replacement items, if issued, do not restart or in any way extend the warranty period.
(2) All items if returned for whatever reasons must be accompanied by a Return Merchandise Authorization (RMA) Number, which is to be issued upon request. Items returned without RMA# will delay the process or be ignored.
(3) If you are not satisfied with our product(s), please contact us to obtain a RMA Number within fifteen (15) days of purchase. And products must be returned 100% complete, including all components, original boxes and packing materials, manuals, and other accessories provided by the manufacturer. We reserve the right to charge a twenty-five percent (25%) restocking fee for NON-DEFECTIVE returns.
(4) A replacement will be arranged for all defective products returned, subject to verification of defect. However, products so returned must be 100% complete.
(5) Refund request would be accepted ONLY when replacement items are not available.
- Our Return Address:
Email: info@ebattery.com.au
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