Shipping Info, Warranty & Return Policy

Shipping Policy

There are two types of delivery we provide

• Normal Delivery - "eParcel of Australia Post" Regular Parcel Delivery Service.
• Express Delivery - "eParcel of Australia Post" Express Post Parcel Delivery (Australia only). If you want to receive items the soonest possible, and the additional charge is available AU $5.00 per item.
  

PS. These two choices of delivery method will show when ordering.

eParcel	Commodity Total Price	Postage & Handing Fee	Delivery Time
	AU $10.00 / per order		2~10 Business Days
	< AU $100.00	AU$10.00 + AU$5.00/item	1~3 Business Days
	≥ AU $100.00	AU$20.00 + AU$5.00/item

Due to the Lithium battery by air express post is now forbidden so please opt the normal post instead. Thank you.

• Should postal address be provided with incorrect or inadequate information resulting in non-delivery, customers will be charged the additional postal charges so incurred.
• When your order has been dispatched, our system will send an email to tell you the consignment number, you can go to www.eparcel.com.au to track your order's shipping status by entering the given consignment number.
• Please refuse the parcel if it is damaged in transit (i.e. Not to sign on delivery receipt) and notify us for the refusal of damage parcel, otherwise, we are not responsible for the damaged item.
• Normally, the Australia Post takes 2 to 10 business days to deliver parcel to our customers, depending on the destination. In case that you do not receive your parcel within the aforesaid time span, the parcel might have lost. Then you should inform us as soon as possible so that we could lodge a complaint of lost parcel to the eParcel of Australia Post. We will re-send your order after Australia Post has completed the investigation of the lost parcel, which would take about 3 to 4 weeks from the day of complaint.

Warranty & Return Policy

We warrant that the products sold on our website are 100% brand new and free from defects in material and workmanship. Our detailed warrant policy is as follows:

1. Unless otherwise specified, we warrant our products for 1 year from the date of original purchase under normal and non-commercial use.  Replacement items, if issued, do not restart or in any way extend the warranty period.

2. All items if returned for whatever reasons must be accompanied by a Return Merchandise Authorization (RMA) Number, which is to be issued upon request through info@ebattery.com.au or filling out the Application. Items returned without RMA# will delay the process or be ignored.

3. In returning items to us, C.O.D. on shipments will not be accepted.

4. If you are not satisfied with our product(s), please contact us through info@ebattery.com.au to obtain a RMA Number within fifteen (15) days of purchase. And products must be returned 100% complete, including all components, original boxes and packing materials, manuals, and other accessories provided by the manufacturer. We reserve the right to charge a twenty-five percent (25%) restocking fee for NON-DEFECTIVE returns.

5. Returns due to our error:
• If products are returned to us within 30 days from the purchase day, we will bear all the shipping charges for exchange; and if justified, refund will be made in full. However, products so returned must be 100% complete.  If items are returned by express delivery or courier, refund will only cover up to au$10.00.
• After thirty (30) days and up to ninety (90) days of purchase, we will refund(excluding shipping and handling charges) or replace any defective product(s). Customers are responsible for paying the return shipping charges and we bear the re-sending charges.
• After ninety (90) days and up to one (1) year of purchase, refund request will not be accepted unless a replacement is not available. Customers are responsible for paying all the shipping charges (including the return and resending ones).
• Replacement products or refund will be arranged for all faulty products returned, subject to technical test results that justify Customers’ complaint. 

6. Please ensure that returned items are the ones that you purchased from us. We are not responsible for any items sent to us that are not our product.

Note:

• Please mark your request (replacement/refund) on the outside of the package.
• The RMA # is only valid for thirty (30) days (postmarked by or carrier posted by the 30th days). Packages received after 30 days will not be accepted and will be returned to the customer.
• Please ensure that returned items are the one that you purchased from us. Should you send us any products that are not manufactured by us and want to have them back, you are required to pay for the additional shipping charges so incurred.
• Warranty is void if the product code label and/or bar code label has been removed or tampered with.

Warranty and Return Policy for Clearance Promotional Items

Three months free of charge warranty is provided for promotional items from the date of original purchase under normal and non-commercial use.  Replacement items, if issued, do not restart or in any way extend the warranty period.

All items if returned for whatever reasons must be accompanied by a Return Merchandise Authorization (RMA) Number, which is to be issued upon request. Items returned without RMA# will delay the process or be ignored.

If you are not satisfied with our product(s), please contact us to obtain a RMA Number within fifteen (15) days of purchase. And products must be returned 100% complete, including all components, original boxes and packing materials, manuals, and other accessories provided by the manufacturer. We reserve the right to charge a twenty-five percent (25%) restocking fee for NON-DEFECTIVE returns.

A replacement will be arranged for all defective products returned, subject to verification of defect. However, products so returned must be 100% complete.

External batteries were developed in collaboration with hospital IT professionals and field engineers whose power requirements go beyond an AC wall outlet. External batteries are the only portable battery pack solution designed specifically for hospital floor room and mission critical field operations. These cutting edge lithium ion batteries offer easy, reliable auxiliary runtime for mobile carts, laptops, medical devices, mobile devices and any other DC powered applications. With a range of power options from ultimate endurance to ultimate portability, there’s no power challenge they can’t meet. And with a wide array of customizable adaptor tips, there’s no limit to their applications. For custom tip solutions, email or call us and ask for sales specialist.

Return Merchandise Authorization (RMA) Procedures

1. Obtain a Return Merchandise Authorization (RMA) number: All returns must have a RMA for processing. Please e-mail us at info@ebattery.com.au to obtain approval as well as the RMA. RMA are only valid for thirty (30) days (postmarked by or carrier posted by the 30th day).
2. Include RMA on the outside of the package: It should be clearly displayed on the return-shipping label of the package. Packages without a RMA will not be accepted.
3. Shipped within thirty (30) days: Products must be returned within thirty (30) days after the issuance of the RMA. Packages received after the 30th day will not be accepted and will be returned to the customer.
4. Repack in original packaging: Enclosed everything originally received, including all manuals and related materials. Place the packaged product in a protective outer box. We must receive all original products in order to process your return or exchange. We are not responsible for products that are damaged due to poor packaging, defaced packaging, or lost shipments. Products must be returned 100% complete, including all components, original boxes and packing materials, manuals, blank warranty cards, and other accessories provided by the manufacturer.
5. It is the responsibility of the customer to pay for the return freight, and to take reasonable care to protect against damages in freight, if they want to return the product for any reason.
6. Please ensure returned items are the one that you purchased from us. Should you send us any products that are not manufactured by us and want to have them back. you are required to pay for the additional shipping charges so incurred.

NOTE: All items if returned for whatever reasons must be accompanied by a Return Merchandise Authorization (RMA) Number, which is to be issued upon filling out the Application or requesting through info@ebattery.com.au

Return Address:

email: info@ebattery.com.au